QUALITY
Our quality promise, which we always keep
“Trust is the essence
for all forms of cooperation “
Credit Management
Specialist TKB
TKB ensures optimal results for all our customers. High customer satisfaction and maximum development for our relations are our main drivers.
Our quality promise
In-house education and training of our staff forms an important part of our commitment to quality. Our programme uses the LEAN six Sigma method to train the people who will be seconded. All staff benefit from a focus on personal development, ensuring continuous high-quality performances. This way, we ensure the quality and can take our partners to a higher level.
Our people
CURIOUS HOW WE CAN HELP YOU?
Our environment
TKB is based in Amsterdam, in the Adam Smith Building office complex. Our open work spaces on the 10th, 11th and 12th with their bustle of dynamic activities not only confirm TKB as a professional organisation, but also as a strong brand. An environment which reinforces our commitment to quality. We give credit management a distinctive identity and dimension.
Belgian debt collection laws
Collection agencies are required to be registered with the Federal Public Service Economy, SMEs, Self-Employed and Energy when they perform an activity of amicable collection addressed to Belgian consumers.
TKB is registered with the FPS Economy, SMEs, Self-Employed & Energy as Trust Krediet Beheer B.V. with registration number 221123 and company number 0672.763.888. FOD Economie, K.M.O., Middenstand & Energie acts as the supervisory entity regarding the collection legislation of Belgium. By following this legislation, we can be considered a reliable collection agency.
Certification
ISAE3402
We have the ISAE3402 Type II declaration for both Debt Collection, Outsourcing and TRUST IT. This statement provides you with assurance about the quality of the activities you have outsourced to us in confidence. Through this internationally recognized standard, an independent auditor gives an opinion on the design, existence and operation of the internal control measures.
ISAE3402
TKB holds ISO27001 certification. ISO27001 is the internationally recognized standard for information security. This standard provides a process-based approach for establishing, implementing, executing, monitoring, maintaining and improving information security based on an Information Security Management System (ISMS). ISO27001 ensures the secure information storage of both company data and the personal data you hand over to us.
What we stand for
Process optimization
Based on our passion to unburden you, we continuously strive for improvement. In this way we create the best path for maximum process optimization together with you.
POSITIVE CUSTOMER EXPERIENCE
Our focus on positive customer experience is not only extremely successful, but also an important value for our organization. Do you recognize yourself in this?
Maximizing working capital
TKB believes that processes and collaborations can always be improved. That is why we have room for progress and growth in our approach.
Increasing quality
We fulfill our quality needs for you every day. Quality is our raison d’être and as a value is generally interwoven in our way of working.